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Integration Customization

Last updated 09/06/2021

Unpaid Orders

You can customize your unpaid order status in Shopify via Xendit dashboard. This will help you to decide whether unpaid order will be considered as PENDING or ABANDONED.

  1. Go to Xendit Dashboard and Login.
  2. Open Settings > Integrations > Shopify.
  3. Find Order Settings section and click the dropdown below "Set unpaid order to"
    • Pending payment order: order will be created and stock items will be reduced right after checkout is completed, even if payment is not yet completed.
    • Abandoned checkout: order will be classified as abandoned, and stock items will remain the unchanged right after checkout is completed. Order status and items stock will be changed when payment is detected for that particular order.


Xendit Payment Email Notification

You can decide whether you want to send Xendit Payment Email notification to your customer or not through Xendit dashboard.

  1. Go to Xendit Dashboard and Login.
  2. Open Settings > Integrations > Shopify.
  3. Go to Order Settings section and find Send Invoice email to customer check box.
    • Checked: Xendit will send Xendit Payment Email notification to the customer.
    • Unchecked: Xendit will not send Xendit Payment Email notification to the customer.


Checkout Payment Settings

Customers will be redirected to a checkout page to complete their payment. Checkout settings need to be manually synced with your Shopify payment channels. You can also customize appearance, and notification settings. See full customization instructions here.

  1. Go to Xendit Dashboard > Settings > Accepting Money > Invoices.
  2. Click Customize Invoice, and edit Payment Methods to sync with Shopify payment channels.

Note: If checkout settings are not synced, customers may see different options than what is displayed in your shopify checkout page.