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Making Payments

Last updated 03/16/2021

Payment Guide based on Payment Tools

Bank Virtual Account Name (Receiving Bank)ATMMobile or Internet BankingBank Teller
BCA (Bank Central Asia)Only accept payments from Bank BCAOnly accept payments from Bank BCANo, the attempted payment will cause the money to be returned to the sender account
BNI (Bank Negara Indonesia) dan BNI SyariahAccept payments from other banksOnly accept payments from Bank BNI or BNI SyariahOnly accept payments from Bank BNI or BNI Syariah
BRI (Bank Rakyat Indonesia)Accept payments from other banksOnly accept payments from Bank BRIOnly accept payments from Bank BRI
Bank MandiriAccept payments from other banksOnly accept payments from Bank MandiriOnly accept payments from Bank Mandiri
BSS (Bank Sahabat Sampoerna)Accept payments from other banksOnly accept payments from Bank BSSOnly accept payments from Bank BSS
Bank PermataAccept payments from other banksOnly accept payments from Bank PermataOnly accept payments from Bank Permata
Bank CIMBAccept payments from other banksOnly accept payments from Bank CIMBOnly accept payments from Bank CIMB

Although your customers can make interbank transfers for Virtual Account transactions, we recommend paying using the same bank. For example, if the selected Virtual Account is Bank BNI, then we advise your customers to pay the BNI Virtual Account with Bank BNI as well. This is to avoid delays from interbank transactions which can take up to 1x24 working hours. If you are forced to make interbank transactions, then we advise your customers to select the BNI Virtual Account.

How to Pay a Virtual Account

Your customers are able to pay into your Virtual Account via ATM, mobile banking, and internet banking. However, please note that methods of payment differ according to the sender's bank.

Xendit Virtual Account How to Pay

We highly recommend directing customers to pay into the Virtual Accounts using the same bank, i.e. if you have Mandiri, kindly use the Mandiri Virtual Account. If none of the bank accounts are available, we recommend paying into BNI Virtual Account for interbank transfers. Interbank transfers using other than BNI Virtual Account carries a risk of delayed completion and may take up to 24 hours

Click on the links below to download our payment guides:

Pay into a Virtual Account from the same bank:

  1. Download how to pay Mandiri Virtual Account 88608 here
  2. Download how to pay Mandiri Virtual Account 88908 here
  3. Download how to pay BRI Virtual Account here
  4. Download how to pay BNI Virtual Account here
  5. Download how to pay BCA Virtual Account here
  6. Download how to pay Permata Virtual Account here
  7. Download how to pay Sahabat Sampoerna Virtual Account here

Pay into Virtual Account from another bank:

  1. Download how to pay Mandiri Virtual Account here
  2. Download how to pay BRI Virtual Account here
  3. Download how to pay BNI Virtual Account here
  4. Download how to pay Permata Virtual Account here
  5. Download how to pay Sahabat Sampoerna Virtual Account here

Note: Mandiri Online Banking just rebranded to Livin' by Mandiri

Payment FAQ

  1. Proof of payment shows that the payment was successful, why isn't it reflected on my dashboard?

    There are several scenarios that cause the above:\ A. Notifications / callbacks are not sent by our bank partners: Payment has been received, but the bank may have a network error causing delay / no notification sent.\ B. Stuck funds / returned to sender's account / bank, the cause usually is incorrectly entering VA details (number, name, address, etc.) which will cause payment to be rejected and returned to the sender's account / bank.

  2. How long does it take for funds to return to the sender's bank account?

    The bounce back period varies from bank to bank. We advise your customers to check with their sender banks for the most accurate information and payment status.

  3. Can Virtual Accounts be paid for from offline banking? (go to a bank branch and process payment from the teller)

    Yes, the teller in charge will process payments manually by depositing cash into the Virtual Account. However, this is a manual process, and is not recommended as the teller can make a mistake. Please be informed that the BCA VA cannot be paid from the teller.

  4. Can Virtual Account be paid from an ATM?

    Yes, it is highly recommended to pay for a Virtual Account using the same bank (BNI VA uses a BNI ATM). Using a different bank ATM carries the risk of transactions being delayed / delay to receive due to being stuck on the interbank network.